Privacy Policy fj99 – Malaysia Player Data Protection

Fj99 collects several types of personal data when you register and use our platform. This data collection is necessary to enable us to provide a secure, effective service that meets applicable legal requirements.

Fj99 uses collected data solely for legitimate purposes directly related to the delivery of our services. We do not use your data beyond what is required.

• Manage and verify player accounts, including mandatory KYC processes.
• Process deposits, withdrawals and other financial transactions securely and accurately.
• Detect and prevent fraud, money laundering and other illegal activities.
• Provide effective customer support and resolve disputes fairly.
• Notify you about relevant promotions, bonuses and offers — only with your consent.
• Comply with legal requirements and regulations applicable to platform operations.
• Improve platform performance and user experience based on usage patterns.
• Run Responsible Gaming programs to support players in need.

Fj99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of platform operations, we may share data with the following parties under limited and controlled circumstances:

• Payment service providers — to securely process your deposits and withdrawals.
• Game software providers — to correctly run the games you choose to play.
• Identity verification services — to complete the required KYC process.
• Cybersecurity services — to detect and prevent fraud and unauthorised access.
• Legal authorities — when required by law or court order.

All third parties we work with are required to uphold data protection standards equivalent to our own. Legally binding confidentiality agreements are in place with all third-party partners before any data sharing takes place.

The security of your data is an absolute priority for fj99. We implement multiple layers of security to ensure your data is protected from unauthorised access, modification, or leakage.

Technical security measures we have implemented:

• 256-bit SSL/TLS encryption for all data communications between servers and users.
• Passwords are stored in hashed form and cannot be decrypted by any party.
• Two-factor authentication (2FA) is available for players who want an extra layer of security.
• Security scans and penetration testing are conducted on a regular basis.
• 24/7 monitoring systems to detect any unusual activity or suspicious access attempts.
• Data segregation between development, testing and live production environments.

While fj99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play a role in keeping your account safe by using a strong password and not sharing your login details.

Fj99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects anonymised data on how you use the platform to help us improve the user experience.
• Preference cookies — stores your preferences such as language and display settings to make repeat visits easier.

You can control or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality and security of your fj99 platform session.

The fj99 platform is exclusively for users aged 18 and above. We do not intentionally collect or process personal data from minors.

If we find that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect that a child under their care has registered on our platform are urged to contact our support team immediately.

In certain operational circumstances, your personal data may be processed or stored outside Malaysia — for example, by cloud computing service providers or international game software vendors. Whenever this occurs, fj99 ensures that:

• Data recipients in other countries are bound by legally enforceable data protection agreements.
• A level of protection equivalent to this Privacy Policy is fully upheld.
• Transfers only occur when necessary to deliver the service you requested.

You may contact us for more information about the countries where your data may be processed and the protections in place.

Fj99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or to comply with applicable legal requirements.

• Active account data — retained for as long as your account is active and for a set period following account closure.
• Financial transaction records — retained in accordance with applicable accounting and anti-money laundering legal requirements.
• Customer support communication logs — retained for a reasonable period for reference and dispute resolution purposes.
• Technical data and system logs — retained for a limited period for security purposes and technical troubleshooting.

Once the relevant retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Fj99 respects your privacy rights and makes it easy for you to exercise them. To submit any request relating to your personal data, you may:

1. Log in to your fj99 account and use the account management functions in your profile settings.
2. Contact our customer support team via live chat, available 24/7.
3. Submit a written request to our dedicated privacy email at [email protected].

We will respond to your request within a reasonable timeframe. For requests requiring identity verification, we may ask for additional supporting documents before processing your request, solely to protect the security of your account.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.

Fj99 reserves the right to update this Privacy Policy from time to time. Players will be notified of significant changes via in-platform notifications. The latest update date is always displayed at the top of this page for your reference.